Troubleshooting
Solutions for common issues like login problems, app errors, or missing features.
Troubleshooting Login Problems in the E.X.I.T. App
We know how important it is to access your E.X.I.T. account — especially when it contains vital plans and documents. If you’re having trouble signing in, follow the steps below to get back in quickly and securely.
Read articleApp Running Slowly
If the E.X.I.T. app feels slow, laggy, or takes a long time to load content, try the steps below to improve performance.
Read articleApp Crashes or Won’t Open
If the E.X.I.T. app crashes, freezes, or won’t open at all, it’s usually due to a temporary software or device issue. Follow the steps below to get back up and running.
Read articleResetting Your Password in the EXIT App
If you’ve forgotten your password — or just want to create a new one for security — you can reset it anytime. This process is quick and secure, so you can get back into your account without losing any data.
Read article