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Troubleshooting

App Running Slowly

If the E.X.I.T. app feels slow, laggy, or takes a long time to load content, try the steps below to improve performance.

  1. 1
    Close Background Apps

    Running too many apps at once can slow down your device.

    Platform note
    1. Swipe up from the bottom of the screen (or double-press the Home button).
    2. Find E.X.I.T. and swipe it up to close.
    Platform note
    1. Open Settings > Apps > EXIT
    2. Tap Force Stop.
  2. 2
    Check Your Internet Connection

    The E.X.I.T. app depends on a stable connection to load your information.

    • Make sure you’re connected to Wi-Fi or have a strong mobile data signal.
    • Try switching between Wi-Fi and mobile data if one feels slow.
  3. 3
    Free Up Storage

    Low device storage can affect app performance.

    • Delete unused apps, old photos, or large files you no longer need.
    • Aim to keep at least 10–15% of your device’s storage free.
  4. 4
    Restart Your Device

    A simple restart can clear temporary glitches and speed things up.

    • Power your phone or tablet off completely.
    • Wait at least 10 seconds, then turn it back on.
  5. 5
    Update the App and Device Software
    • App Updates: Open the App Store or Google Play Store to see if a new version of E.X.I.T. is available.
    • System Updates: Make sure your phone or tablet is running the latest operating system version.
  6. 6
    Reinstall the App

    If performance issues continue:

    1. Delete the E.X.I.T. app.
    2. Reinstall it from the App Store or Google Play Store.
    3. Sign back in with your account.
  7. 7
    Contact Support

    If the app still won’t open or keeps crashing, reach out to our support team:

    📧 Email: contact@exitlifeready.com

    Include:

    • Your device type (e.g., iPhone 14, Samsung Galaxy S23)
    • Your operating system version
    • A description or screenshot of the problem

Important

Reinstalling the app does not delete your saved data in E.X.I.T., but you will need your login information to sign back in.
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