Troubleshooting

App Running Slowly

Platforms

androidios

Last Updated

18, August 2025

If the E.X.I.T. app feels slow, laggy, or takes a long time to load content, try the steps below to improve performance.

1
Close Background Apps
Running too many apps at once can slow down your device.
Platform note
Swipe up from the bottom of the screen (or double-press the Home button).
Find E.X.I.T. and swipe it up to close.
Platform note
Open Settings > Apps > EXIT
Tap Force Stop.
2
Check Your Internet Connection
The E.X.I.T. app depends on a stable connection to load your information.
Make sure you’re connected to Wi-Fi or have a strong mobile data signal.
Try switching between Wi-Fi and mobile data if one feels slow.
3
Free Up Storage
Low device storage can affect app performance.
Delete unused apps, old photos, or large files you no longer need.
Aim to keep at least 10–15% of your device’s storage free.
4
Restart Your Device
A simple restart can clear temporary glitches and speed things up.
Power your phone or tablet off completely.
Wait at least 10 seconds, then turn it back on.
5
Update the App and Device Software
App Updates: Open the App Store or Google Play Store to see if a new version of E.X.I.T. is available.
System Updates: Make sure your phone or tablet is running the latest operating system version.
6
Reinstall the App
If performance issues continue:
Delete the E.X.I.T. app.
Reinstall it from the App Store or Google Play Store.
Sign back in with your account.
7
Contact Support
If the app still won’t open or keeps crashing, reach out to our support team:
📧 Email: contact@exitlifeready.com
Include:
Your device type (e.g., iPhone 14, Samsung Galaxy S23)
Your operating system version
A description or screenshot of the problem

Important

Reinstalling the app does not delete your saved data in E.X.I.T., but you will need your login information to sign back in.