Troubleshooting

App Crashes or Won’t Open

Platforms

iosandroid

Last Updated

18, August 2025

If the E.X.I.T. app crashes, freezes, or won’t open at all, it’s usually due to a temporary software or device issue. Follow the steps below to get back up and running.

1
Force Close the App
Reopen the app and see if it works normally.
Platform note
Swipe up from the bottom of the screen (or double-press the Home button).
Find E.X.I.T. and swipe it up to close.
Platform note
Open Settings > Apps > E.X.I.T.
Tap Force Stop.
2
Restart Your Device
Turn your phone or tablet off completely.
Wait at least 10 seconds before turning it back on.
This can clear temporary system glitches.
3
Check for Updates
App Updates: Open the App Store or Google Play Store and check for any E.X.I.T. updates.
Device Updates: Ensure your phone’s operating system is up to date.
4
Free Up Storage Space
The app may have trouble running if your device storage is almost full.
Delete unused apps or files.
Clear large media files you no longer need.
5
Reinstall the App
If the issue continues:
Delete the E.X.I.T. app from your device.
Download it again from the App Store or Google Play Store.
Sign back in with your account credentials.
6
Contact Support
If the app still won’t open or keeps crashing, reach out to our support team:
📧 Email: contact@exitlifeready.com
Include:
Your device type (e.g., iPhone 14, Samsung Galaxy S23)
Your operating system version
A description or screenshot of the problem

Important:

Reinstalling the app does not delete your saved data in E.X.I.T., but you will need your login information to sign back in.